This support portal is no longer in use
SCANOSS support now runs on email
We retired the old ticket portal. Write to the support team directly and your message goes straight to the people who work on SCANOSS.
Include these details and we can help on the first reply
- Your company and the name of your SCANOSS contact, if you have one.
- What you are using: CLI, Platform, an IDE plugin, the API, or the Knowledge Base, plus the version.
- What happened, and what you expected instead.
- Evidence: the exact command, the error output, logs, or a screenshot.
- Scan or request references such as a scan ID or a URL, when there is one.
Sent something through the old portal? It did not reach us. Please resend it to support@scanoss.com so we can pick it up.